Return & Refund Policy

At Plume Dawn, your satisfaction is our priority. We stand behind the quality of every comforter we make. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase

For hygiene reasons, comforters that have been used, washed, or removed from their original sealed packaging cannot be returned unless they are defective.

How to Initiate a Return

To start a return, please contact us at support@plumedawn.com with your order number and reason for return. Our team will respond within 2 business days with return instructions.

Please do not send your item back without first receiving return authorization from our team.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

Original shipping costs are non-refundable. If you received free shipping, the actual shipping cost will be deducted from your refund.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us within 7 days of receiving your order.

Non-Returnable Items

• Items marked as final sale
• Gift cards
• Used or washed comforters (unless defective)

Contact Us

If you have any questions about our return policy, please contact us at support@plumedawn.com.