FAQ
Frequently Asked Questions
About Our Products
What fill material is used in Ivory Goose duvets?
Our duvets use premium natural down fill. The Serenity Collection uses genuine goose down. The Elysian Collection features our highest-grade goose down for the ultimate sleep experience. The Haven Collection uses 95% white duck down for everyday comfort.
What is the fill power of your duvets?
Fill power varies by collection and is listed on each product page. Higher fill power means greater loft and warmth with less weight — a key indicator of down quality.
How do Haven, Serenity, and Elysian differ?
They are three grades of down fill, not seasonal weights. We wash, sort, and fill each duvet by hand in our own workshop. Choose a collection by the loft and quality of the down.
What sizes are available?
Each collection is available in Queen and King sizes. Specific dimensions are listed on each product page.
How should I care for my Ivory Goose duvet?
We recommend machine washing on a gentle cycle with mild detergent, using a large-capacity washer. Tumble dry on low heat with dryer balls to restore loft. Full care instructions are included with each duvet.
Orders & Shipping
Where do you ship?
We ship to 236 countries and regions. All orders ship free of charge — no shipping fee is added at checkout. For full details, please see our Shipping Policy.
How long does delivery take?
Orders are typically processed within 1 to 3 business days after payment is confirmed. Delivery usually takes 7–14 business days, depending on destination, customs clearance, and the carrier. Holidays may take longer.
How do I track my order?
When your order ships, we will email you the tracking number and the carrier. Use that number on the carrier’s website to track your parcel.
Returns & Refunds
What is your return policy?
You may request a return within 14 days after delivery. The product must be unused, unwashed, and free of stains, with original tags and original packaging, and in a condition that can be resold. Washed, stained, or damaged products cannot be returned.
Contact support@ivorygoose.com first to get a return authorization. Include your order number. Parcels sent back without authorization will be refused.
If the return is not a quality problem or a wrong item, you pay the return shipping. After we have given you the tracking number (the order has been fulfilled and shipped), the original shipping charge on that order is not refunded.
After our warehouse receives the returned product and completes inspection, we refund to the original payment method. This typically takes 3–10 business days, depending on your payment provider. Custom items and clearance items marked as final sale cannot be returned.
Can I cancel my order?
If we have not yet given you a tracking number, email us to cancel. After the tracking number is issued, use the return process above.
What if my item arrives damaged or defective?
If your duvet arrives damaged, we sent the wrong item, or there is a quality problem, contact us within 14 days of delivery with your order number and photos. In these cases Ivory Goose pays the return shipping if we ask you to send the item back. We will arrange a replacement or refund.
How do I request a return or refund?
Contact us at support@ivorygoose.com with your order number before you ship anything back. We aim to respond within 24 hours.
Contact & Support
How can I reach Ivory Goose customer support?
You can reach our team by email at support@ivorygoose.com. We aim to respond to all inquiries within 24 hours.